Frequently Asked Questions
๐ General Questions
Q1: What products does TheRakaan sell?
We offer clothing, footwear, bags, jewellery, watches, sunglasses, beauty products, fragrances, and more.
Q2: Do I need an account to shop?
No, you can checkout as a guest. However, creating an account helps you track orders faster.
Q3: Is there an age limit to shop at TheRakaan ?
Yes, customers must be 18 years or older.
Q4: How can I contact customer support?
You can email us at therakaan@gmail.com or WhatsApp us at +91 90537 11319 (MonโFri, 9 amโ5 pm)
Q5: Do you accept bulk or wholesale orders?
Currently, we do not offer wholesale.
๐ Shipping & Delivery
Q1: Do you ship internationally?
No, we currently ship only within India.
Q2: Which courier partners do you use?
We ship through Blue Dart, Delhivery, DTDC, Xpressbees, Ecom Express, Ekart, Amazon, Shadowfax, and others.
Q3: How long will delivery take?
Orders are processed within 1โ2 days and delivered in 5โ7 working days.
Q4: Do you offer free shipping?
Yes, free shipping is available on orders above โน5,000/-.
Q5: Will I get tracking details for my order?
Yes, tracking details are shared via email, SMS, and visible in your account.
๐ณ Payments
Q1: What payment methods do you accept?
We accept UPI, credit/debit cards, net banking, and Cashfree payments. COD is also available with call verification.
Q2: Is Cash on Delivery (COD) available?
Yes, COD is available. All COD orders require confirmation via phone call before shipping.
Q3: Are my payments secure?
Yes, all transactions are processed securely through Cashfree and encrypted gateways
Q4: Do you charge extra fees for COD?
No, we donโt charge extra for COD orders.
Q5: Can I pay partly with UPI and partly with card?
Currently, we support single-method payments only.
๐ Returns & Refunds
Q1: What is your return policy?
You can request a return within 7 days of delivery. Unboxing video is required.
Q2: Are there any items that cannot be returned?
Yes, personal care & beauty items are non-returnable.
Q3: Who pays for return shipping?
Customers pay a flat โน200 for domestic return shipping.
Q4: How long does it take to receive my refund?
Refunds are processed within 14 working days to your original payment method or bank (for COD).
Q5: Can I exchange an item instead of returning it?
Yes, exchanges are allowed only for damaged or wrong products (with unboxing video proof)